(*) Europe includes
Andora, Austria, Belgium, Bulgaria, Bosnia And Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Lativa, Liechenstein, Lithuiania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine

(**) International includes
Argentina, Australia, Brazil, Brunei, Canada, Chile, China, Colombia, Fiji, French Guiana, Hong Kong, India, Iran, Israel, Japan, Kazakhstan, Kuwait, Lebanon, Malaysia, Maldives, Mexico, New Zealand, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United States of America, Uruguay, Vietnam.


Delivery time

We aim to dispatch all orders the same day if order is placed before 3PM. Please note that delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries and factory delays. We will endeavour to keep you updated with any unforeseen delays.
Paired Design S.L is NOT responsible for any delays of your package during delivery, Paired Design S.L has NO control over this.
By placing an order with us, you accept the risk that your package may be delayed during shipment.

Lost or Damaged Items

You understand and agree that Paired Design, S.L shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Paired Design S.L will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

Import Tax

When ordering goods from Paired Design S.L for international deliveries you may be subject to import duties and/or taxes that apply to your country, Paired Design S.L is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Paired Design S.L cannot predict the value of what these charges may be.
For further information on custom and excise policies in your country, please contact your local customs office.


Contact us at with your order number. 

Customers can exchange item(s) within 14 days after reception, in perfect condition (non-used item(s) / in new condition), at your own expense.

Completed exchanges (the returned item(s) and the packaging has to be in unused / as new condition) will be sent back for free in Europe, and to the customers charge for International. 


Contact us at with your order number. 

Customers can return item(s) within 14 days after reception, at your own expense (non-used item(s) / in new condition). 

Completed returns (the returned item(s) and the packaging has to be in unused / as new condition) will be refunded

Please ensure you obtain a proof of postage for your own records. A customer service representative will then be in touch with you once the garment has arrived back with us to start your refund process. Your refund will then take between 7-10 days to process fully.

In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer.

Cancellation of orders

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, at We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the standard Returns procedures.

If the order has not yet been processed and is subject to cancellation, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account.

If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €3,00.